We aim to ship all our Lifesize Cutouts, Big Heads and Pet Cutouts on a next working day service via DHL to all UK mainland address, provided the images uploaded are feasible.

For any image concerns please email them across and we will be happy to check their feasibility for you.

*On international/ROI orders the customer may be required to pay import/duty fees.:

Please be aware that delivery dates are estimations provided by the carrier, they have suspended Guaranteed delivery and now use the phrase Best Endeavours. We have seen a rise in Royal Mail delays that may impact our mask orders, therefore, we advise that you order as early as possible to ensure your order is delivered in time for your desired event.

We are delighted to accept your order on this understanding

Our Masks are sent via First Class Post with Royal Mail and should take 1-2 working days to all UK mainland addresses as long as there are no local delays. 

Any UK address outside the mainland can take 3-5 working days. 


At we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

All our Cutoutme products are personalised and made to order. We do not accept returns or issue refunds unless there is a fault with your finished item when it arrives. Any issues such as damage must be brought to our attention within 3 days of delivery.

*Photographic evidence of the box it arrived in and the cutout (front and back) will be required.