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Our aim is to dispatch within 1-2 working days unless there is a problem with the image you have provided. We will certainly contact you and consult with you if there is a problem.
During periods of high volume same day dispatch may be delayed. Our working days are Monday to Friday, excluding Bank Holidays.
How long it takes to arrive depends on where you live. For detailed delivery information (including international delivery) please view ourdelivery page.
Yes! We will accept orders from a large number of countries including:
The United States
Canada
Most European countries
And many more
If you get to the checkout and you have no shipping options pleasecontact us. Due to the different costs/regulations of shipping products abroad, sometimes the shipping has to be manually added.
*On international/ROI orders the customer may be required to pay import/duty fees.
International deliveries of Lifesize Cutouts, Big Pets and ‘Big Heads’ are dispatched by DHL, and usually, take 3-5 working days to arrive. Masks, Minis and Small Pets are sent by Royal Mail Swiftair and take around two weeks to arrive.
*On international/ROI orders the customer may be required to pay import/duty fees.
The size of packaging for a Lifesize Cutout, Big Head or Big Pet is around 65cm x 65cm x 4cm (2’1″ x 2’1″ x 0’1″)
The size of packaging for a Mini Cutout, Mask or Small Pet is 35cm x 25cm x 2.5cm (14″ x 10″ x 1″) They are designed to fit through a Letterbox
We make each Cutout to match the actual size you have chosen. Typically the following dimensions are a guideline: the average size of a male cutout is: 183cm x 50xm (or 6′ x 1’6″) average size of a lifesize female cutout is: 175cm x 65cm (5’7″ x 1’6″)
The size of a Mini cutout is: 60cm x 30cm (2’ x 0’9″) approx
The average size of a Mask is: 29cm x 25cm (11.4 inches x 10 inches) approx.
Please note that when purchasing multiple masks of the SAME IMAGE, these are already heavily discounted so any further coupons codes will not apply.
‘Big Heads’ are : 60cm x 52cm (2′ x 1′ 9″ inches) approx.
Pets come in all shapes and sizes and so our Cutouts do too! Small Pets can be up to 60 cm x 30 cm (2 feet x 1 foot) Big Pets can be up to 120cm x 65cm (4 feet x 2’3″)
